We have gathered our most common questions from our members:
New this year: our membership card goes digital
We are introducing our digital membership card! You will access your membership card through our app Stockholm Filmfestival and can be downloaded for free for iOS and Android.
how does it work?
After you purchased a membership, download our app Stockholm filmfestival at App Store or Google play. Your membership card will be registered and activated automatically on your profile after your purchase. You can then log in to your account with the app and access your membership card.
what if i still want to collect a membership card?
If you purchased the One Time Ticket or more membership cards in one purchase, you can collect them at our festival center in Kulturhuset and the festival cinemas November 9 to 20. If you buy memberstickets or membershipcards on the web, they are stored automatically on your membership and you can reach them through the app! You can download Stockholm Film Festival app on the App Store or Google Play, and then we scan of your tickets through the app when you go to the films.
the app dosen´t work, what do i do?
Try to restart the app and log in to your account again. You can also try to restart your phone and check if you need to update the app. If this does not help, please contact our staff at the cinemas. The staff will print the tickets for you so you don’t miss the screening!
My phone ran out of battery, what do i do?
Contact our staff at the cinema and they will print the tickets for you so you don’t miss the screening.
WHY CAN I ONLY BUY ONE MEMBERSCARD AT A TIME?
You can only buy one memberscard per purchase due to the fact that the memberscards are personal. When you pay for your order the membership card will be registered and activated automatically on your profile.
Do you want to give a membership card to a friend? Do another purchase and contact us at email@example.com or 08 677 5014 and we will ensure that the card ends up on the right profile. BUT! If you want to buy a memberscard for your friend it's easier to buy it through your friends profile. Then the memberscard will end up on the correct profile at the same time you make the purchase.
You can still buy tickets for you and your friends. When you visit the screenings - the staff will scan the tickets from your memberscard and your friends will only need to show their vaild memberships.
WILL THE MOVIE HAVE SUBTITLES?
Movies that do not have English speech will have subtitles. As a rule, movies are subtitled in English but exceptions may apply. Information about the subtitles is published on the website operating for each respective movie.
WHY DON´T I RECEIVE YOUR NEWSLETTERS?
To receive the festivals newsletter, please add your email address in the red box “newsletter” on the main page at www.stockholmfilmfestival.se. Stockholm's film festival does not gather emails automatically to send out our newsletters, members have to “accept” to get the newsletters by providing their email address themselves.
If you still don´t receive the newsletter, please contact firstname.lastname@example.org.
Questions about the website, login and payments
If I have forgot my login, what do I do?
Go to the member website or “login” and click reset password and enter your email address in the box. We will then send a new password to your email address.
Do I have to have a membership card or the bronze card to buy on the website?
Technically you can buy tickets on the website without membership card, but if you want to buy tickets, why not buy a membership card at the same time? The membership has to be presented at the admission, unless you are planning on buying trial tickets.
What do I do if my purchase does not get through?
Please try again. Also make sure you have money on the card. If the purchase still does not get through, you can buy the membership card at our member screenings. To find the schedule for our member screenings press here.
Do I have to be logged in when I make my purchase?
Yes, but to get an account is free and it is quick. When you have filled in the form, found under member/login, you will receive a confirmation to your email address containing a link. When you have clicked the link you will access our website where you can login. There you can access all the saved content in your shopping cart and you can proceed to checkout by clicking on the button in the shopping cart. The advantage of having an account is that you can store tickets on the card so that you are prepared for future membership screenings. Don’t forget to log in to you profile to register your membership card.
Why did I not receive my confirmation email?
It can take up to several hours for the email to arrive. Check your inbox again. Don’t forget to check the spam folder. If the email does not arrive, you can contact our support at email@example.com.
How do I purchase tickets?
Click on “program and tickets”. There you can search and browse in the program. When you find viewings you want to see you click on “buy” to put them in the shopping cart. In the shopping cart, there is at button called “checkout”, click on it when you want to move forward with your purchase.
I have clicked on checkout, but how do I pay?
Click on the shopping cart and then click on “checkout” in the shopping cart. There, you will be transferred to your Dibs, where you can complete the purchase.
What is a CCV–code/CVC-code?
It is the three last numbers on the backside of you card.
How does it work with the digital tickets on the membership card?
When you buy tickets on our website they are automatically registered on your membership card. The staff at the entrance will only need to scan your membership in the app and you are in!
I have bought tickets and have put them digitally on my membership card but have changed my mind. Can I get them printed instead?
You can go to a cinema and ask the staff there to print the tickets for you. If you have printed the tickets out though, you can not put them on the card again.
Member questions, questions about the membership card and tickets
DO I HAVE TO BE A MEMBER TO attend THE FESTIVAL?
Yes, you have to be a member. There is much more to being a member than the autumn festival between 9th-20nd of November. Stockholm's film festival offers members screenings year round and additionally include over 10 previews per year (first come first served). You can also visit the dayscreenings for Stockholm filmfestival Junior in april without cost. This makes the membership card worth roughly 1300 Swedish crowns.
CAN I attend THE FESTIVAL if i am younger than 15 years and not bring a GUARDIAN?
Unfortunately not. You have to be 15 years old to be a member and to go to the festival. BUT when you are 15 years old, you can go for free. Show identification in any of our ticket offices so you can get 15 year card right on the spot.
HOW LONG is MY membership VALID?
The card för 2016 expires the 1st of August 2017.
What is a bronze card?
The bronze card gives you access to the festival and two ticket vouchers (worth up to 100 crowns per ticket). You can then get two guaranteed spots at our member screenings and those are more than 10 per year. You get the festival catalog and invitations to events during the autumn festival. You will be thanked for your support in the festival catalog. The festival only accepts a maximum of 150 bronze card members per year. The bronze card has a worth of over 2500 SEK and costs 1500 SEK.
How much does a ticket cost?
The tickets to the festival cost a regular fee of 100 SEK. Day tickets, before 5pm, cost 40 SEK. The tickets to the red carpet-viewings cost 140 SEK.
WHAT IS THE DIFFERENce BETWEEN a MEMBERSHIP CARD AND a TRIAL TICKET?
Both are variants of membership to the Stockholm film festival, which is a requirement to attend the movies during the festival. If you buy a membership card, you are a member of Stockholm's film festival until the 1st of August 2016. In addition, you get access to the festival from the 9th - 20nd of November and you will even get the possibility to book tickets to over 10 member screenings per year. Also, you can book tickets without costs to the day viewings during the Stockholm Junior film festival in April.
Trial tickets give only membership access to a specific film and the above is not included.
What do I do if I have lost my card?
If you lost your card, you should report it to the police. Send a copy on the report to us, then we will replace the lost card with an administration fee of 100 Swedish crowns.
DO I GET THE FESTIVAL CATALOG AS A MEMBER?
If you have the membership card you will get the catalog without any costs and it is available to be picked up at all cinemas at the beginning of the festival on the 9th of November. The number is limited and will be first come first serve.
HOW DOES THE MEMBERSHIP SCREENINGS WORK?
More than 10 times a year, we preview movies for our members only. Information about previews are sent out approximately one week before the viewing will take place, in form of a digital newsletter and the information is also available to find on the website and on our Facebook page. You have to sign up to get the newsletter in the red box on the main page. The viewings will be first come first serve. If you are a bronze member, you have two guaranteed spots at every viewing and receive an email with an invitations before every membership viewing.
CAN i BUY A MEMBERSHIP CARD TO the REDUCED PRICE IF i TURN 26 DURING THE FESTIVAL?
You can buy the membership card at a reduced price until the day you turn 26. It is how old you are when you buy the card that applies. It costs 160 SEK.
I HAVE CHANGED MY MIND AND WANT TO SEE ANOTHER MOVIE. WHAT DO I DO?
Go to one of our outlets and trade your ticket to a new one to the movie you want to see. To trade the ticket costs 10 Swedish crowns and you can only exchange tickets; not exchange the tickets for money. The festival won’t pay the differences. You can change tickets at the latest 2 hours before the movie begins.
IF i DID NOT FIND THE ANSWER TO my QUESTION?
Email firstname.lastname@example.org call 08-667 50 14. The telephone support is open from 11am to 6pm on weekdays and from 11am to 5pm on weekends during the festival.