Questions about the web site, logging in and payment
Do I really need to be logged in to complete my purchase?
Yes. Registering on the site is completely free and is quick. Register here! You will receive a confirmation through email with link. When you have clicked on the link you can log in.
Why have not I received my confirmation email?
It can take a few hours for the email to arrive. Check your inbox again. If you haven't received it after a day it could be that you've misspelled your email, and if so you should try and register again.
I have forgotten my password, what should I do?
On the password reminder page you can have your password sent to you if you have forgotten it.
I have lost my log in, what should I do?
Create a new account, you can use the same email again.
Do you only accept payment through cards on your web site?
Yes, we take MasterCard and Visa.
My purchase didn't go through.
Please try again and don't forget the authorization code on the back of your card.
What is a CCV code/CVC code?
CCV/CVC are the three (in some cases it can be four) last numbers on the back of your card.
Questions about the Festival Card and the Festival
How are the member screenings organised?
At least 12 times during the year we organize member screenings for our members. Information about the screenings in English can be found under member screenings. Tickets are booked online a few days before the screening. If you are a bronze card member you will have two guaranteed seats at every screening and you will receive a digital invite to which you can RSVP to.
For how long is the festival card valid?
The festival card is valid for a year from August to August.
What is the Bronze Card?
With the bronze card you gain access to the festival and receive to ticket vouchers (with a value of 70 SEK each). You will also gain privileges like two guaranteed seats at all member screenings, of which there are at least 12 during the year. You will receive the festival's catalogue and invites to events during the autumn's festival. We thank all our bronze members for their support in our catalogue. The festival only accepts 150 bronze members. The bronze card has a value of over 2500 SEK and costs 1400 SEK.
What do I do if I have lost my festival card?
If you have lost your card you should report it to the police and send us a copy of the report to us, and we will replace your lost card.
Is it possible to attend the festival if you are less than 15 years if you are together with a guardian?
Unfortunately not, you have to be 15 years old to be a member and to attend the festival.
Can I purchase the festival card for the reduced price if I turn 21 during the festival?
You can buy the festival card for the reduced price until the day you turn 21 years old.
If you have a question that is not answered here, you can contact us:
Tel 08-677 50 00
E-mail medlem@stockholmfilmfestival.se
